Privacy Policy

Privacy Policy

Last Updated: August 26, 2026

Orion Store and The ISS Orion ("we," "us," or "our") respect your privacy and are committed to protecting the personal information you provide when visiting our website, placing an order, contacting us, creating an account, or otherwise interacting with our products and services.

This Privacy Policy explains what information we collect, how we use it, when we may share it, how long we retain it, and the choices and rights available to you.

By using our website or services, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

The personal information we collect depends on how you interact with our website and services.

We may collect:

• Your name, email address, telephone number, billing address, and shipping address.

• Order information, including products purchased, quantities, sizes, colors, customization details, order history, and transaction information.

• Payment-related information necessary to process your purchase. Payment card information is generally processed by third-party payment processors, and we may receive limited information relating to the transaction rather than your complete payment card number.

• Account information if you create an account with us.

• Communications you send to us, including customer support requests, emails, messages, reviews, comments, and other correspondence.

• Content you voluntarily provide, such as artwork, logos, photographs, images, personalization details, or other materials submitted in connection with an order.

• Technical information such as your IP address, browser type, device type, operating system, referring page, pages viewed, approximate location derived from your IP address, and similar information.

• Information collected through cookies and similar technologies regarding how you use and interact with our website.

The source policy similarly identifies contact information, payment information, commercial information, device identifiers, approximate geolocation, communications, and customer-supplied content as common categories of collected information.

We do not intentionally request sensitive personal information such as racial or ethnic origin, religious beliefs, political opinions, health information, biometric information, sexual orientation, or similar sensitive characteristics.

2. How We Collect Information

We may collect information:

• Directly from you when you place an order, create an account, contact us, subscribe to communications, submit content, or otherwise provide information to us.

• Automatically when you use our website through cookies, analytics tools, server logs, and similar technologies.

• From service providers that assist us with payments, fraud prevention, website hosting, order fulfillment, shipping, analytics, customer support, and related services.

• From social media platforms when you interact with our pages, accounts, advertisements, or social features.

• From other lawful sources when reasonably necessary to operate, protect, or improve our business.

These collection methods are consistent with the direct, automatic, social-media, service-provider, and other-source collection methods described in the supplied policy.

3. How We Use Your Information

We use personal information as reasonably necessary to operate Orion Store and The ISS Orion and provide the products and services you request.

This may include using your information to:

• Process, produce, fulfill, and deliver orders.

• Process payments and refunds.

• Confirm orders and provide shipping or delivery updates.

• Provide customer service and respond to questions, claims, or support requests.

• Maintain customer accounts and order histories.

• Process returns, replacements, refunds, damaged-item claims, and other order-related issues.

• Prevent fraud, unauthorized transactions, abuse, and security threats.

• Maintain and improve our website, products, services, and customer experience.

• Analyze website performance and how visitors interact with our store.

• Personalize certain website features or content.

• Send transactional communications relating to your orders, account, policies, or services.

• Send marketing or promotional communications where permitted by law and consistent with your communication preferences.

• Comply with tax, accounting, legal, regulatory, and recordkeeping obligations.

• Enforce our Terms of Service, Return Policy, and other policies.

• Establish, exercise, or defend legal claims.

• Protect our business, customers, website, systems, and legal rights.

The supplied policy separates these uses into service management, customer support, analytics, marketing, fraud prevention, and legal compliance.

4. Orders, Production, Fulfillment, and Shipping

When you place an order, we use the information you provide to process and fulfill that order.

Information such as your name, shipping address, order details, and other information necessary for fulfillment may be provided to companies that assist us with manufacturing, printing, packaging, warehousing, fulfillment, and shipping.

These providers receive only the information reasonably necessary to perform their services.

Shipping carriers may receive your name, address, contact information, and shipment details as necessary to deliver your order, provide tracking, and address delivery issues.

5. Payments

Payments may be processed through third-party payment processors.

These providers may collect and process payment card information, billing information, fraud-prevention information, and other transaction data necessary to authorize and complete your purchase.

We do not necessarily receive or store your complete payment card number.

Payment processors operate under their own privacy and security practices in addition to providing services on our behalf.

6. Cookies and Similar Technologies

Our website may use cookies, pixels, local storage, analytics technologies, and similar tools to operate the website and understand how visitors use it.

These technologies may be used to:

• Keep the website functioning properly.

• Remember preferences or shopping cart information.

• Maintain sessions and account functionality.

• Measure website traffic and performance.

• Understand which pages or products visitors interact with.

• Detect fraud, abuse, or security issues.

• Improve our website and services.

• Support advertising or marketing features when such features are enabled.

You may be able to manage certain cookies through your browser settings or through privacy and cookie controls presented on our website.

Disabling certain cookies may affect the functionality of the website.

7. Analytics and Advertising

We may use analytics providers to better understand website traffic, visitor behavior, device information, and general usage patterns.

Depending on the features enabled on our website, certain advertising or marketing providers may also use cookies or similar technologies.

We do not sell personal information directly for money.

However, some privacy laws define "sale," "sharing," or "targeted advertising" broadly enough that the use of certain advertising or analytics technologies may fall within those definitions. Where applicable, you may have the right to opt out of those activities.

The supplied policy likewise distinguishes ordinary service-provider disclosures from advertising-related transfers that may qualify as a "sale" or "sharing" under certain state privacy laws.

8. Marketing Communications

If you subscribe to promotional emails or other marketing communications, we may use your contact information to send you information about products, promotions, discounts, announcements, and related offers.

You may unsubscribe from promotional emails at any time by using the unsubscribe link included in the message or by contacting us.

Unsubscribing from marketing does not prevent us from sending non-promotional communications necessary to complete transactions or administer our relationship with you, such as order confirmations, shipping updates, security notices, support responses, or policy notices.

9. How We Share Personal Information

We may disclose personal information to service providers that assist us in operating our business.

These may include providers of:

• Website hosting and ecommerce services.

• Manufacturing, printing, production, and fulfillment.

• Shipping and logistics.

• Payment processing.

• Fraud detection and prevention.

• Email and messaging services.

• Analytics and website performance services.

• Customer support tools.

• Cloud storage and technical infrastructure.

• Accounting, tax, legal, and professional services.

We may also disclose information when reasonably necessary to comply with law, respond to subpoenas or lawful government requests, enforce our agreements, investigate fraud or unlawful conduct, protect our rights or property, or protect the safety of customers or others.

If Orion Store or The ISS Orion is involved in a merger, acquisition, financing, reorganization, sale of assets, or similar business transaction, information may be transferred as part of that transaction where permitted by law.

We may also disclose information when you direct or authorize us to do so.

We may use or disclose aggregated or de-identified information that cannot reasonably identify you.

The supplied policy similarly identifies hosting, manufacturing, logistics, payment, fraud prevention, analytics, professional advisers, and business transfers as categories of permitted disclosures.

10. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.

Retention periods may depend on factors such as:

• How long you maintain an account with us.

• Whether an order or customer-service matter remains active.

• Tax, accounting, financial, and legal recordkeeping requirements.

• Fraud-prevention and security requirements.

• The need to enforce agreements or resolve disputes.

• Applicable statutes of limitation.

• Other legitimate business or legal obligations.

When information is no longer reasonably necessary, we may delete, anonymize, or aggregate it where appropriate.

The underlying policy similarly permits retention while an account or legal basis exists and continued retention afterward for tax, contractual, fraud-prevention, dispute, and legal purposes.

11. Information Security

We use reasonable administrative, organizational, and technical safeguards designed to protect personal information against unauthorized access, alteration, disclosure, loss, or misuse.

However, no website, electronic transmission, payment system, or storage system can be guaranteed to be completely secure.

You are responsible for protecting any account credentials you use with our website and should use strong, unique passwords and take reasonable precautions when accessing your account from shared or public devices.

12. Children's Privacy

Our website and services are not intended for children who are legally unable to enter into a purchase or contract on their own.

We do not knowingly collect personal information from children in violation of applicable law.

If we learn that personal information from a child has been collected improperly, we will take reasonable steps to delete it.

A parent or guardian who believes that a child has provided us with personal information may contact us to request its removal. The supplied policy likewise prohibits use by minors and provides for deletion when information from a child is discovered.

13. Your Privacy Rights

Depending on where you live, you may have rights concerning your personal information.

These may include the right to:

• Request access to personal information we maintain about you.

• Request correction of inaccurate information.

• Request deletion of personal information.

• Receive a portable copy of certain information.

• Object to or restrict certain processing.

• Withdraw consent where processing is based on consent.

• Opt out of certain targeted advertising.

• Opt out of certain sales or sharing of personal information where those concepts apply under applicable law.

• Appeal certain decisions concerning a privacy request.

• Designate an authorized agent where permitted by law.

These rights are subject to applicable exceptions and limitations.

We will not unlawfully discriminate against you for exercising a privacy right.

The supplied policy recognizes substantially these rights for residents covered by the GDPR, CCPA, Canadian privacy law, and heightened U.S. state privacy laws.

14. California and Other U.S. State Privacy Rights

Residents of California and states with comprehensive consumer privacy laws may have additional rights regarding their personal information.

Depending on the law applicable to you, these rights may include access, correction, deletion, portability, and the ability to opt out of certain sales, sharing, profiling, or targeted advertising.

California law may also permit you to request information concerning the categories of personal information collected, the sources from which it was obtained, the purposes for which it was used, and the categories of third parties to whom it was disclosed.

Certain rights may not apply to every business or every type of information, and statutory exemptions may apply.

15. European Economic Area and United Kingdom

If applicable law in the European Economic Area or United Kingdom applies to our processing of your personal information, processing may be based on one or more lawful grounds, including:

• Your consent.

• Performance of a contract with you.

• Compliance with a legal obligation.

• Our legitimate interests or those of a third party, where those interests are not overridden by your rights.

Where applicable, you may have rights to access, correct, erase, restrict, object to processing, receive portable data, and withdraw consent.

You may also have the right to complain to an appropriate data protection authority.

16. Canadian Residents

Canadian residents may have rights under applicable Canadian privacy laws to request access to or correction of personal information and, where applicable, withdraw consent to certain processing.

You may also opt out of promotional communications as described in this Privacy Policy.

17. Exercising Your Privacy Rights

To exercise an applicable privacy right, please contact us using the contact information provided on our website.

We may request information reasonably necessary to verify your identity before processing certain requests.

Verification may include confirming information associated with your account, previous purchases, contact details, or other information reasonably necessary to determine that you are the person whose information is the subject of the request.

We will respond within the period required by applicable law.

Certain jurisdictions permit an authorized agent to submit requests on your behalf. We may require documentation confirming the agent's authority and may still need to verify your identity directly.

The supplied policy follows a similar verification and response process for access, deletion, correction, portability, opt-out, and authorized-agent requests.

18. Third-Party Websites

Our website may contain links to websites or services operated by third parties.

Those websites operate independently and may maintain their own privacy policies and practices.

We are not responsible for the privacy practices, security, availability, or content of third-party websites, and we encourage you to review their privacy policies before providing personal information.

19. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our services, business practices, technology, or legal requirements.

Any revised Privacy Policy will be posted on this page, and the "Last Updated" date may be changed accordingly.

Your continued use of our website after an updated Privacy Policy becomes effective constitutes acknowledgment of the updated policy where permitted by law.

20. Questions and Complaints

If you have questions, concerns, or complaints regarding this Privacy Policy or how your personal information is handled, please contact us using the contact information provided on our website.

Where applicable, you may also have the right to submit a complaint to a privacy or data protection authority in your jurisdiction.

We encourage you to contact us first so we have an opportunity to address your concern.

21. Contact

For privacy questions, requests, complaints, or other inquiries concerning your personal information, please contact:

Orion Store / The ISS Orion

Using the contact information provided on our website.